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HZ88 Frequently Asked Questions

Everything you need to know about your HZ88 account — from deposits and withdrawals to cricket betting and casino games. Find your answer below.

All Questions Account Deposits Withdrawals Betting Casino Bonuses App
Account & Registration

Signing up on HZ88 is quick and takes under two minutes. Visit the Register page, fill in your mobile number, choose a username, set a strong password, and confirm your details. Once submitted, your account is active and you can make your first deposit right away. Make sure you're 18 or above before registering — HZ88 is strictly an adults-only platform.

No. Each player is only allowed one active account on HZ88. Creating multiple accounts is against our Terms and Conditions and may result in all related accounts being suspended and balances being forfeited. If you've lost access to your existing account, use the password reset option on the Login page or contact support.

Head to the Login page and click "Forgot Password?". Enter the mobile number linked to your account, and a one-time verification code will be sent to you. Enter that code, then set a new password. The entire process takes about two minutes. If you don't receive the OTP, check that your number is correct and try again after a short wait.

Account verification is done through your registered mobile number. When you first log in from a new device, an OTP is sent to confirm your identity. For larger withdrawal requests, additional identity confirmation may be required — you'll be prompted inside your account dashboard if that's needed. Keeping your contact details up to date makes the process smooth.
Deposits & Payments

HZ88 supports a wide range of PKR payment options popular in Pakistan:
  • JazzCash mobile wallet
  • Easypaisa mobile wallet
  • Raast instant payment system
  • Local bank transfer
  • Debit/credit cards
  • Other approved mobile wallets
All deposits are settled in PKR with no currency conversion fees. Visit the Deposit page for full details.

Most deposits via JazzCash, Easypaisa, and Raast appear in your HZ88 balance within a few minutes — often instantly. Bank transfers may take a little longer depending on your bank's processing times. If your deposit hasn't reflected after 30 minutes, take a screenshot of your payment confirmation and contact our support team for a quick resolution.

Yes, HZ88 has a minimum deposit threshold to keep things manageable. The exact minimum varies by payment method and is displayed clearly on the Deposit page before you complete your transaction. In general, the minimums are kept low so that players on any budget can get started without pressure.
Withdrawals

Log into your account and go to the Withdrawal section. Enter the amount you want to cash out, select your preferred payment method — JazzCash, Easypaisa, Raast, or bank transfer — and confirm the request. Make sure the wallet or bank details you provide match the ones linked to your account. Visit the Withdrawal page for step-by-step guidance.

HZ88 processes withdrawal requests promptly. Mobile wallet payouts via JazzCash and Easypaisa are typically completed within a few hours. Bank transfers may take one to two business days depending on your bank. Withdrawal requests submitted during peak hours or requiring additional verification may take a bit longer, but the support team keeps the queue moving as fast as possible.

Withdrawals can be declined for a few reasons:
  • The withdrawal amount is below the minimum threshold
  • Bonus wagering requirements have not been completed
  • Account verification is pending
  • Payment details entered don't match your registered information
  • Unusual account activity flagged by the system
If you're unsure why your request was declined, contact support with your transaction reference and they'll sort it out for you.
Sports Betting & Cricket

Cricket is the main attraction at HZ88, with full coverage of Pakistan Super League (PSL) fixtures, international T20s, Test matches, and bilateral ODI series. Alongside cricket, you'll find markets for Football, Esports, and other popular sports. Head to the Bet page to browse all available markets and live in-play options.

Yes. HZ88 offers live in-play betting during PSL games and other major cricket fixtures. You can bet on the next wicket, over totals, next boundary, and more while the match is in progress. Odds update in real time so you always see the current market. The live betting section is accessible straight from your account dashboard after login.

Cash-out availability depends on the specific market and match. Where available, you'll see a cash-out option on your open bets. The offered amount reflects current match conditions and odds at that moment. Cash-out is a useful way to lock in a profit or limit a potential loss before the final result is decided. Check your active bets section after logging in to see which ones have cash-out enabled.
Casino & Game Lobby

The HZ88 Casino section includes live dealer tables — Baccarat, Roulette, Teen Patti, and Andar Bahar — streamed in HD with real dealers. The Game Lobby is packed with hundreds of slots, crash games, table games, and specialty titles from leading studios. There's something for every type of player, whether you prefer quick spins or strategic table play.

All slot and RNG table games in the HZ88 Game Lobby use certified random number generator (RNG) technology, which ensures each spin or hand outcome is completely independent and unpredictable. Live dealer games use real physical equipment — cards, wheels, and dice — operated by trained dealers on live streams, with no automated interference in the results.
Bonuses & Promotions

New players on HZ88 can benefit from a welcome bonus on their first deposit. The specifics — percentage match, maximum bonus amount, and eligible games — are shown in the promotions section after you log in. Bonus credits are added to your account automatically once your deposit qualifies. Always check the wagering requirements attached to any bonus before you claim it.

A wagering requirement means you need to bet a certain multiple of your bonus amount before you can withdraw the bonus as real cash. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place PKR 20,000 in qualifying bets before that bonus converts to withdrawable funds. Your bonus balance and wagering progress are tracked in your account dashboard.

Yes, most bonuses on HZ88 carry an expiry period, typically ranging from 7 to 30 days depending on the specific promotion. If the wagering requirement is not completed within that window, the bonus and any associated winnings may be removed from your account. Check the terms of each promotion in your dashboard so you know the deadline and can plan accordingly.
HZ88 Mobile App

The HZ88 app is available for Android devices. Visit the App page on your mobile browser and follow the download instructions. Since it's an APK install outside the Play Store, you'll need to allow installation from unknown sources in your phone settings — the App page walks you through that in a couple of steps. iOS support information is also available on the same page.

Yes. The HZ88 app has been optimised for Pakistani mobile networks, including 3G and 4G connections. The APK file is lightweight, the interface loads quickly, and the live betting and casino sections are built to handle variable network speeds. For the best experience on live casino games, a stable 4G or Wi-Fi connection is recommended, but the sports betting and slots sections work well on most connections.
Didn't find your answer here? Browse our other help pages or reach out to the HZ88 support team through live chat available inside your account. Our team is online 24/7 to assist Pakistan players.

Quick Links

Need More Help?

Our support team is available around the clock. If your question isn't covered in the FAQ, login to your account and use the live chat option for a fast response.

Average response time: under 5 minutes during peak hours.

Responsible Gaming

HZ88 is for adults aged 18 and above. Set yourself a daily budget, take regular breaks, and never chase losses. Gaming should always stay fun and within your means.

Read Responsible Gaming Guide

Accepted Payments

JazzCash Easypaisa Raast Bank Transfer Mobile Wallets

Why Pakistan Players Trust HZ88

A platform built around what matters most to players across Pakistan.

Instant PKR Deposits

Fund your account in seconds using JazzCash, Easypaisa, or Raast. No currency conversion, no delays — your PKR balance is ready to use the moment the transfer clears.

Full PSL & Cricket Coverage

From PSL group stages to international T20 finals, HZ88 covers every major Pakistan cricket fixture with pre-match and live in-play markets updated ball by ball.

Secure & Encrypted

All account activity, logins, and financial transactions on HZ88 are protected by SSL encryption. Your personal details and funds are kept safe at every step.

24/7 Support Team

Got a question at 2am during a PSL night match? Our support team is live around the clock via chat. Most issues are resolved in under five minutes.

Lightweight Mobile App

The HZ88 Android app is built for Pakistan's mobile networks — fast on 4G and manageable on 3G. Download it from the App page and bet from anywhere.

Regular Bonuses & Offers

New player welcome bonuses, daily reload deals, free spins, and cricket specials during PSL season. Check your promotions tab after every login — offers rotate frequently.

Still Have Questions? We've Got You Covered

Login to your account and use live chat for instant help, or create a free account to get started with HZ88 today.

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