hz88 Privacy Policy

1. Overview

When you use the hz88 platform — whether you're placing a cricket bet, spinning slots, playing live casino or simply browsing the game lobby — certain information about you is collected and processed. This Policy explains that process clearly so you know exactly where your data goes and how it is handled.

hz88 takes data privacy seriously. The platform is used by players across Pakistan, and the way we handle personal information reflects the expectations of those players — straightforward, secure and without unnecessary data collection beyond what is needed to run the service properly.

This Privacy Policy applies to all services offered on the hz88 platform, including the website, the Android app, the live casino, sports betting, deposits and withdrawals in PKR, and customer support interactions. By registering and using hz88, you acknowledge and accept the practices described in this Policy.

2. What Personal Information We Collect

hz88 collects only the information needed to operate the platform and deliver a proper service. The categories of data we collect include:

hz88 does not collect sensitive personal data beyond what is required for identity verification and fraud prevention. We do not collect or store full payment card numbers. Payment transactions via JazzCash, Easypaisa or Raast are processed through the respective payment provider's infrastructure.

3. How We Use Your Information

The personal data collected by hz88 is used for the following purposes:

• Creating and managing your player account, including login authentication and account security.
• Verifying your identity in compliance with anti-fraud and responsible gaming obligations.
• Processing deposits and withdrawals in PKR, including matching payments to your account accurately.
• Settling bets and crediting casino winnings to your balance.
• Providing customer support and resolving account queries or disputes.
• Sending account-related notifications, such as verification requests, deposit confirmations and withdrawal updates.
• Monitoring for fraudulent activity, multi-accounting, bonus abuse and other policy violations.
• Improving platform performance, game lobby organisation and the overall user experience.
• Administering responsible gaming tools including deposit limits, cool-off periods and self-exclusion.

4. Payment Data and PKR Transactions

All financial transactions on the hz88 platform are conducted in Pakistani Rupees (PKR). When you deposit or withdraw funds via JazzCash, Easypaisa, Raast, Bank Transfer or card, the transaction is processed through that payment provider's own infrastructure. hz88 receives confirmation of successful transactions along with the minimum necessary reference data to credit or debit your account correctly.

hz88 does not store full debit or credit card numbers. Card payments are processed through encrypted payment gateways, and only tokenised references are retained in our system. Mobile wallet transactions via JazzCash and Easypaisa are handled directly between your wallet and the payment processor — hz88 sees the transaction result, not your wallet credentials.

• Transaction records are retained for accounting, dispute resolution and identity verification purposes.
• PKR deposit and withdrawal history is visible in your account transaction log at all times.
• Financial data is shared with payment processors only to the extent necessary to complete a transaction or resolve a dispute.
• If a withdrawal is flagged for review, transaction records may be accessed by the hz88 compliance team as part of that review process.

5. Data Sharing With Third Parties

hz88 does not sell your personal data to third parties. Your information is shared only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, Easypaisa, Raast, banking institutions and card networks receive transaction data needed to process deposits and withdrawals in PKR.
• Identity Verification Providers: Third-party KYC service providers may receive identity data to assist with verification checks. These providers operate under strict data processing agreements.
• Technical Service Providers: Hosting, analytics and platform infrastructure providers may have access to technical data as part of their service delivery. These providers are contractually restricted from using your data for any purpose other than supporting hz88.
• Live Casino Providers: Live studio game providers receive session data needed to operate the live table experience. No personally identifiable information beyond what is operationally required is shared.
• Fraud Prevention Services: Where fraud is suspected, data may be shared with fraud detection partners to protect the integrity of the platform and its players.

6. Cookies and Tracking Technologies

hz88 uses cookies and similar technologies to operate the platform correctly, remember your session preferences, and understand how players interact with the site and app. This helps us fix issues faster and improve the experience over time.

The types of cookies used on hz88 include:

• Essential Cookies: Required for the platform to function. These handle your login session, account security tokens and basic navigation. They cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method and game lobby filters.
• Analytics Cookies: Collect anonymised data about page visits, session duration and feature usage to help improve the platform. This data is aggregated and not linked back to individual accounts.
• Security Cookies: Used to detect suspicious activity, multiple account attempts and unusual access patterns.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features and personalisation options may not work as intended.

7. How Long We Keep Your Data

hz88 retains personal data only for as long as it is necessary for the purposes described in this Policy. The standard retention periods applied are as follows:

• Active account data is retained for the lifetime of your account plus a minimum post-closure period for compliance and dispute resolution purposes.
• Transaction records and PKR payment history are retained for a minimum of five years following the transaction date.
• Identity verification documents are retained for the period required to satisfy anti-fraud and compliance obligations, typically five years from account closure.
• Support communications are retained for a minimum of two years from the date of the interaction.
• Technical and device data logs are typically retained for 12 months from collection.

When data is no longer required, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregated analytics and platform improvement purposes without identifying individual players.

8. How We Protect Your Data

The security of your personal data is a priority at hz88. The platform employs a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration.

• All data transmitted between your device and the hz88 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account passwords are stored using secure one-way hashing. hz88 staff cannot view your password in plain text.
• Access to personal data within hz88 is restricted to staff and systems that genuinely need it to perform their role.
• Payment transactions are processed through encrypted gateways. Full card details are never stored on hz88 servers.
• Security monitoring systems scan for unusual access patterns, unauthorised login attempts and data breach indicators on an ongoing basis.

9. Your Data Rights

As a registered hz88 player, you have the following rights in relation to your personal data. Requests can be submitted by contacting the support team with your account details and appropriate identity verification.

hz88 will respond to data rights requests within a reasonable timeframe. Identity verification will be required before any data is disclosed or modified in response to a request.

10. Minors and Under-18 Protection

hz88 is strictly an adults-only platform. The collection and processing of personal data from individuals under the age of 18 is not permitted under any circumstances. The platform takes reasonable steps to verify player age during registration, and accounts where age verification fails are suspended pending review.

If you are a parent or guardian and believe that a minor has registered on or used the hz88 platform, please contact support immediately. Any account confirmed to belong to a minor will be closed, personal data deleted in accordance with applicable requirements, and any funds in the account handled appropriately pending the outcome of the review.

11. Changes to This Privacy Policy

hz88 may update this Privacy Policy from time to time to reflect changes in platform practices, technology, legal requirements or the services offered. When significant changes are made, registered players will be notified via their registered contact details or through a platform notification.

The updated Policy will be published on this page with a revised effective date. Continued use of the hz88 platform following publication of an updated Policy constitutes acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

12. Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the hz88 support team is available 24/7 via live chat on the platform. You can also reach us at the email address listed in the footer of this page.

When submitting a data rights request, please include your registered account username and enough detail for the team to understand and process your request efficiently. Identity verification will be required before any personal data is disclosed or amended.